Data security and privacy statement

 

This statement relates to Risk Register for Jira Cloud and Risk Register for Jira Data Center. It does not cover this website, nor the ProjectBalm Support website.

What data do we store?

Risk Register for Jira Data Center does not exfiltrate any of your data from the machine that hosts Jira Data Center. All data are stored in the database management system that you have configured Jira Data Center to use.

Risk Register for Jira Cloud stores the following information on the ProjectBalm server:

  • installation status of the Risk Register app in the Jira Cloud instance

  • application settings (preferences and terminology)

  • logs of server-to-cloud data migrations (if applicable)

  • risk register definitions (not the contents)

ProjectBalm does not store the keys, names, or any other details of the risks you record in Risk Register, nor do we store your risk assessments (impact and probability indications). All such data remain in your Jira Cloud instance.

For troubleshooting purposes, Risk Register for Jira Cloud stores technical logs for a period of up to 30 days.

Where are the data stored?

The data that ProjectBalm does store on your behalf resides on a secure server in Frankfurt, Germany.

People and access

Only authorized ProjectBalm staff have access to the logs and database-stored data.

Backups

ProjectBalm regularly backs up the data stored by Risk Register for Jira Cloud. The security protections around those backups are at least as comprehensive as the protections around the live database.

Privacy

ProjectBalm understands the importance of ensuring the privacy of your personally identifiable information. We store data in our database only as a direct consequence of the operation of the Risk Register for Jira Cloud app, and only for that purpose. We will not sell or release those data to anyone, except that, if compelled to disclose them by law, we will comply with such orders.

Service Exit

When a customer uninstalls ProjectBalm, we automatically sanitize all of our computing resources of any tenant data.